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RETURNS POLICY
We have a 5-year warranty for all our trailer frames, and a 1-year warranty for the parts from the date of purchase.
You can return trailers purchased from us for a replacement or repair, if there is any manufacturing defect. For trailer parts purchased from us, we accept returns for a replacement, repair, or refund due to manufacturing defects.
Wherever possible, we will endeavour to repair any fault to a factory standard and return it to you at no extra charge, if it is still within the period of warranty.
If repair is not possible or practical, we will replace it with the same or similar product or exchange it for any of X-trailer’s products of the same value as your original purchase.
SHIPPING
New Zealand Shipping fee:
(some products might be different)
Auckland:
- $10 between $0-$300
- $15 over $300
North Island:
- $15 between $0-$150
- $20 between $150-$300
- $30 over $300
South Island:
- $20 between $0-$150
- $30 between $150-$300
- $40 over $300
Rest of world
- start from $45
(Please call us to get your shipping price)
Trailer Delivery:
- Please call for an inquiry, (09)9131487